I was originally attracted to the hospitality industry always having a desire and genuine need to want to help people feel better about themselves and creating a wonderfully memorable experience for our guests.
Do you find there are any prejudices (good or bad) about choosing this industry as a career?
In more recent years the beauty industry has been taken more seriously with the introduction of more aesthetic orientated treatments however there are still those who will look at a therapist and think ‘not academic’ or that it’s about ‘just painting nails;. The takeover of ‘wellness’ to include the benefits of mental health throughout Spa is transforming this hugely inaccurate stereotype and allowing therapists to be viewed for the competent professionals that they are.
How hard/easy was your journey - give some examples of some highs and some lows...
My career change in my early twenties was as a result of a knee injury as a professional ballet dancer. Having to decide to head back into education was not easy and also costly. I studied full time at the London School of Beauty and Make-Up and having received my CIDESCO qualification was fortunate enough to land my first therapy role in London working at the Berkeley.
Whats been your biggest three challenges - and what did you do/are doing to overcome them?
I am a perfectionist and hugely dedicated sometimes finding it hard to switch off. I now have two wonderful young children who challenge me in other ways and give me a very happy work/life balance.
It’s really important to learn how to engage your team members and keep them on track. Having a good relationship with your piers is important and shouldn’t be forgotten.
Be in the present. Do not be consumed by the past and what can not be changed, equally do not pour irretrievable energy into worrying about what is to come. This life lesson is often forgotten and worth a gentle self reminder on occasion.
What message would you give to anyone considering a career in Spa?
Go for it, but don’t expect an easy ride. Yes, you will have to do more than 5 hours of massage a day, yes, you will be expected to do the same again tomorrow and yes you will always focus on that one client who complained rather than the 50 that loved your treatment. But…work hard, enjoy what you do and you shall find the reward.
What message would you give to people already working in Spa?
Remember, it’s not about you. Don’t forget the bigger picture, lots of love, Ellie x