We are recruiting a Spa Reception team for a 1,600m2 new spa hotel currently under construction in Iver Heath, Buckinghamshire, due to open in early 2019
The former country estate of the Duke of Marlborough, is being renovated to create a world-class five star hotel and spa, set in the heart of the Buckinghamshire countryside. We are building a state of the art facility, sympathetically blended into the original estate.
This exciting new role will begin as part of the pre- opening spa team to successfully launch the new spa. Post opening the role will consist of providing guests with exceptional service ensuring that members and Spa guests receive a friendly, prompt and efficient service at all times. You will be responsible for the day to day bookings of all appointments, billing and efficient management of the diary whilst delivering the very best service to every guest. Reporting to the Senior Receptionist you will need to be able to work shifts with maximum flexibility. We are seeking organised and motivated individuals with exceptional attention to detail and a passion for customer service and excellence.
Experience of working in a similar business. A passion for customer service excellence. Reception, reservations or customer facing experience. Good IT skills to include Microsoft Office packages. Reliable, efficient and pro-active. Keen for personal development and learning. Ability to work calmly under pressure. Pool Plant, Lifeguard, Fitness Instructor or Beauty Therapy qualifications are advantageous.
Salary and Benefits:
In the region of £19k, bonus scheme, 28 days holiday (includes lieu days for public and bank holidays).
In addition, we offer the following benefits:
Training programmes, meals on duty, uniform, dry cleaning service, social events and activities, pension scheme, discounted hotel and F&B rates for Marriott globally (the hotel will be a member of one of the world’s leading luxury hotel brands), childcare voucher scheme.
The former country estate of the third Duke of Marlborough, The Langley will be a luxury hotel and spa set in the heart of the Buckinghamshire countryside. As sister hotel to The Wellesley Knightsbridge, London’s finest boutique-grand hotel, it offers the same level of luxury and exclusivity but with its own unique character and setting.
The Langley Spa, a world-class wellness centre will feature an indoor and outdoor pool, thermal area and five expansive treatment rooms. A specially designed fitness suite by leading personal trainer and author, Matt Roberts will use technologically advanced systems and equipment.