Spa Guest Services Manager

Rudding Park is set amongst 300 acres of countryside in the heart of North Yorkshire and the historic town of Harrogate. Our awards for 2018 include, Best Large Hotel in the UK and the Catey award. The Spa building is state of the art and our facilities are impressive to say the least. We have the accolade of Best New Spa in the UK, Good Spa Guide 2017 and we are the only spa in Yorkshire to be awarded Five Bubble Luxury.
We have recently celebrated our one year anniversary with an incredible journey of award winning success, and we continue to go from strength to strength.

We are looking to add to our incredible team an experienced Spa Guest Services Manager.

As Spa Guest Services Manager you will be required to -

• Lead and manage our team of Spa Hosts and Attendants with the day to day operations, showing great energy and passion to deliver outstanding guest service.
• Be the first point of contact to meet and greet our guests to ensure they have a luxurious journey through our spa experience.
• Deliver exceptional standards of housekeeping and continually improving our guest journey.
• Develop and train our team to their full potential.

We are looking for the following skills and experience -

• You must have at least 3 years’ experience at Assistant Spa Manager/ Guest Service Supervisor/Manager level.
• Experience of working in a large spa or luxury hotel is vital and experience of delivering treatments is an advantage.
• Previous experience within a gym or fitness environment including overseeing gym classes is desirable.
• You must be Passionate about delivering 5* guest service in a luxury environment.
• You must have good organisational skills, work well under pressure and have some soft sales skills to promote and increase our gym membership.

We offer a competitive salary in the region of £24,000 to £28,000 depending on skills and experience for a full time week working 5/7 days.

We offer an amazing range of staff benefits which include;

• Excellent commission on selected massages and our retail shop
• Retail Commission for products
• 50% Discount in the Spa and Restaurants
• Free meal when you are on duty in the hotel canteen
• Discounted hotel accommodation for you, your friends and your family where available
• Career training and development
• Medical and Pension Scheme
• Employee Assistance Programme from Hospitality Action

A privately owned luxury hotel, Rudding Park has 90 bedrooms, a spa, two restaurants and a kitchen garden, private cinema, two golf courses and conference and events space. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

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