Membership and Marketing Manager

Job Type:
Membership Manager
Salary description:
On Application
The Langley
Job Ref:

We are recruiting an experienced Membership and Marketing Executive for a 1,600m2 new spa hotel currently under construction in Iver Heath, Buckinghamshire, due to open in June 2019.
The former country estate of the Duke of Marlborough, has been renovated to create a world-class five star hotel and spa, set in the heart of the Buckinghamshire countryside. We are building a state of the art facility, sympathetically blended into the original estate.
The position is an exciting opportunity to join the team and to be an integral part of the membership sales strategy to ensure targets are met. This is very much a hands on position and we are seeking a person with a proven track record and knowledge of successful membership sales, development and management and a passion for fitness. With an expectation of a low attrition rate the right candidate will be experienced at membership liaison, communication and event management to be the face of the club.
Reporting to the Spa Director, the successful candidate will take responsibility for the sales process including tours, inductions, payments and all communication with members, member event management and developing member relationships to support retention.

Essential attributes:
• A passion for customer service excellence
• Proven experience of membership management and sales
• A confident, front of house presence
• Results orientated
• Ability to work as part of a team
• Good IT skills to include Microsoft Office packages
• Driving licence and own transport
• Process and systems driven works within agreed procedures and frameworks


The former country estate of the third Duke of Marlborough, The Langley will be a luxury hotel and spa set in the heart of the Buckinghamshire countryside. As sister hotel to The Wellesley Knightsbridge, London’s finest boutique-grand hotel, it offers the same level of luxury and exclusivity but with its own unique character and setting.

The Langley Spa, a world-class wellness centre will feature an indoor and outdoor pool, thermal area and five expansive treatment rooms. A specially designed fitness suite by leading personal trainer and author, Matt Roberts will use technologically advanced systems and equipment.

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