Spa Trainer & Account Manager

Job Type:
Account Manager, Trainer
Salary description:
Competitive salary
Job Ref:

Our Bamford family is growing, and we are looking for a talented and passionate Spa Trainer & Account Manager to join us at our head office in London.
Full Time contract, competitive salary offered. Flexibility is key in this role and would include working/travelling weekends when required.

About you

As Spa Trainer & Account Manager you are responsible for delivering national and international training on products and treatments in a professional manner. You will provide an outstanding level of customer care and be the product champion/ brand ambassador for Bamford.
You will also be responsible for owning and managing all accounts and be the first point of contact for all related product queries.

Main responsibilities

• Ensure that Bamford treatment delivery is to the highest standard possible and therapists are regularly trade tested
• Deliver complete and comprehensive training to the highest standards in Bamford retail products and treatment knowledge to spa and retail partners.
• Supervise our treatment menus and proactively continue to improve them - develop different ones according to specific environments
• Manage all customer queries for product information in a professional and prompt manner
• Ensure all protocols/manuals are continually updated and relevant
• Work alongside our training team to design and create signature treatments for individual accounts when necessary
• Ensure stock levels are regularly checked and maintained at a consistent level to ensure merchandising and operations are to the highest standard

Qualifications / Skills / Experience

• NVQ Level 3 Beauty Therapy qualified or equivalent
• Minimum of 3 years’ experience in Spa environment and training ideally at senior levels
• Flexibility to travel internationally is essential
• Experience within a training position is preferable
• Great motivator with passion and enthusiasm
• Strong business acumen
• Driving licence is preferable

We Offer

• Competitive salary
• 25 days holiday (plus bank holiday)
• 50% staff lunch discount (at local Daylesford store)
• 30% company discount
• Free organic tea, coffee, artisan bread and fresh fruit
• Stakeholder pension scheme
• Subsidised private medical insurance

The Bamford Haybarn Spa is a wellness retreat in the Cotswolds, situated next to our Daylesford Farmshop. With a strong commitment to caring for the mind, body and spirit, it provides a calming day retreat. Emphasising the human connection with nature, the Haybarn Spa offers a range of activities that nurture inner peace, including yoga, pilates, meditation, facial and massage treatments.

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